Just like traditional support agreements you get priority response times, on-site and phone-based support options, after-hours and emergency support and access to our highly skilled support personnel.

However, unlike traditional support agreements, our IT support plans offer a unique alternative:

• You pay for what YOU expect to use.
• You get  proactive support  - A fully outsourced IT systems management solution without the cost of hiring dedicated IT staff. The goal being to proactively maintain your systems on a regular basis to catch potential problems early, reduce security risks, improve performance, etc.
• You can purchase hardware, software & consumables (toner, ink, etc) below retail - We can even bundle potential upgrades, new purchases, etc. into your “CompleteIT” plan.

Here is how the IT support  plan works: 

• We perform an initial site survey of your current installed base of computer systems, network equipment, and software. We also determine what your current and future service needs or wants may be over the coming months or years.
• We then create a packaged plan that is based on a monthly service commitment to cover all of your anticipated IT needs throughout the year. Work performed is deducted from your monthly credit balance and overages are billed at reduced rates.
• Regardless of the expertise required, services performed are billed against your commitment balance at the same rate, which is determined by your commitment level. This means you get a lot more for your money. For example, a 10 hour monthly commitment level qualifies you for a flat service rate for those 10 hours regardless of whether they are used for PC support, Server/Networking support, after hours work, etc.
• If you go over your credit balance in a given month, the savings continue. You are then billed a reduced rate based on the expertise required to do the work and the commitment level of your agreement. Therefore, the higher your commitment level each month the greater the savings since fewer hours will be billed at overage rates.

Some of the services we perform as part of our proactive support include, but are not limited to, routinely verify backup systems are working; making sure all virus and spyware scanners are up-to-date and functioning properly; apply software & security patches when released; work on your business “wish-list” items; consult on future projects. 

We can also use our vendor relationships to offer you hardware, software, consumables and other office equipment below retail pricing. Our prices are below Office Depot, Staples, Best Buy, CompUSA and other retail outlets. You get more for your money! 

We can even bundle your annual hardware/software upgrades, new equipment purchases, and consumables usage (toner, ink, etc) into your IT support plan.

We determine your equipment needs over the coming year, add in an estimated amount  to cover the cost, and take care of the rest. We handle researching product features, procurement, installation and ongoing support.

We remove the burden of managing your computer systems infrastructure to allow you to focus on your business! 

Contact us today for a plan designed to meet your specific needs and requirements.